Latvija
Frequently Asked Questions
In this section, you’ll find answers to frequently asked questions about placing orders, delivery, payment, product condition, warranties, and returns.
If you can’t find the answer to your question, the TVZ team will be happy to help.
FAQ Topics
Choose a topic that interests you and quickly find the information you need.
Orders
Order Process and Statuses.
Delivery
Shipping methods and delivery times.
Payment
Payments, invoices, and security.
Products
Condition and contents of the goods.
Warranty
Warranty Terms and Conditions.
Return
Right of withdrawal and refunds.
For legal entities
Invoicing and collaboration for businesses.
Customer Support
Contact us for assistance.
Orders
Yes, you can place an order without registering. When placing your order, you will need to provide the necessary contact information, shipping address, and payment details.
Once your order has been placed, you will receive a confirmation email at the address you provided. If we need additional information about the product, delivery, or payment, TVZ will contact you.
Yes, you can change your order as long as it has not yet been prepared for shipment or handed over for delivery. To make changes, please contact TVZ as soon as possible and provide your order number.
Yes, if you need help placing an order, you can contact TVZ by phone or email. We will help you confirm product availability, pricing, delivery options, and the ordering process.
If an order is canceled, TVZ will inform you of the reason for the cancellation. If the order has already been paid for, a refund will be issued via the original payment method.
Yes, another person may pick up the order if they can provide the order number or other information that identifies the order.
Delivery
The available delivery options are displayed during the checkout process. Depending on the item’s size, weight, and delivery address, you may choose between delivery to a parcel locker, delivery by courier, or pickup at a TVZ pickup location.
If the item is in stock, delivery within Latvia usually takes place within 1–3 business days after the order is confirmed or payment is received.
If the size and weight of the item meet the parcel locker’s restrictions, you can pick up your order at the selected parcel locker. Once the package has been delivered to the parcel locker, you will receive a notification with pickup details.
The courier will deliver your order to the address you provided. If necessary, the courier may contact you to confirm the delivery time or location.
Yes, delivery outside of Latvia is possible upon individual agreement. Delivery options, terms, and costs are specified separately.
When you receive your order, please check the condition of the packaging. If it is damaged or has been opened, please note this at the time of delivery and contact TVZ.
Payment
The available payment methods are displayed during the checkout process. Depending on the order, payment may be available via bank transfer, credit card, or other payment methods.
Yes, payments are processed using secure payment solutions. TVZ does not store customers’ payment card information when payments are made through a third-party service provider.
Yes, the invoice is prepared and sent to the email address provided in the order. For business orders, please provide the correct billing information.
Yes, we can issue a prepayment invoice to legal entities. The order will be processed upon receipt of payment, unless otherwise agreed.
Please check your payment details or select a different payment method. If the problem persists, please contact TVZ customer support.
Products
TVZ offers both new and used or refurbished items. The condition of the item is specified in the product description.
A used item is an item that has been previously used. Such items may show minor signs of wear that do not affect their functionality, unless otherwise stated in the description.
A refurbished product is a product that has been inspected, prepared for resale, and, if necessary, repaired.
Yes, used and refurbished items are inspected before sale. Their technical condition, functionality, and completeness are assessed.
Product images are for illustrative purposes only. Used or refurbished items may show signs of wear and tear.
The contents of the package are listed in the product description. If the original packaging, adapter, cable, or other accessories are not included, this will be noted, provided such information is available.
Warranty
Yes, the products come with a warranty. The warranty period and terms may vary depending on the type and condition of the product, as well as the seller’s or manufacturer’s policies.
Please contact TVZ, providing your order number, the product name, and a description of the defect. If possible, please include photos or a video.
The processing time depends on the type of product, the nature of the defect, and the necessary diagnostics. Warranty claims are processed as quickly as possible after the product is received and inspected.
The warranty for batteries may be limited, as their capacity decreases over time. The specific terms and conditions are listed in the product description or warranty information.
The warranty generally does not cover damage resulting from misuse, drops, exposure to liquids, mechanical damage, or improper use.
Return
Yes, a consumer has the right to cancel the purchase of goods bought online within 14 calendar days of receiving the goods, unless laws or regulations provide for exceptions for that specific item.
To return an item, please contact TVZ and provide your order number. TVZ will inform you of the return procedure.
The item must be in the same condition as when it was received, with no signs of use beyond what is necessary for inspection. The item must be complete.
Refunds are issued after the item has been received and inspected, using the same payment method or one agreed upon with the customer.
If an item is returned under the right of withdrawal, the customer may be responsible for the return shipping costs, unless otherwise agreed or the item was delivered defective.
For legal entities
Yes, TVZ serves both individuals and businesses. For businesses, we can issue an invoice with the necessary company details.
Yes, for larger orders or the purchase of multiple identical items, please contact TVZ directly. We will confirm product availability, delivery options, and terms of cooperation.
The right of withdrawal primarily applies to consumers. For orders placed by legal entities, return options are evaluated on a case-by-case basis or by mutual agreement.
Customer Support
You can contact TVZ by phone, email, or through the contact form on the website. Phone: +371 24422020, email: info@tvz.lv.
Our current business hours are listed in the “Contact Us” section of our website. Before visiting us in person, we recommend that you confirm that your order has been approved and is ready for pickup.
Yes, the TVZ team can provide advice on product selection, availability, technical specifications, delivery, and payment options.