Latvija
Privacy Policy
This Privacy Policy explains how SIA “ETEPAK” processes the personal data of customers and website visitors through the TVZ online store at www.tvz.lv.
Data Controller
The data controller is SIA “ETEPAK”. TVZ is a division of SIA “ETEPAK” that provides e-commerce services, sells goods, handles customer service, and processes personal data related to order fulfillment.
Email: info@tvz.lv
Phone: +371 24422020
Website: www.tvz.lv
What personal data is processed
TVZ may process contact information, order information, data on representatives of legal entities, communication data, and technical data. Such data may include first name, last name, phone number, email address, shipping address, billing information, order number, customer support correspondence, IP address, and cookie data.
Purposes of personal data processing
TVZ processes personal data for the purposes of processing and fulfilling orders, ensuring delivery, preparing invoices, providing customer support, reviewing warranty and return requests, ensuring the operation of the website, and complying with legal obligations.
Legal Basis
Personal data is processed on the basis of the performance of a contract, compliance with a legal obligation, legitimate interests, or your consent, if the processing in a specific case is based on consent.
To whom data may be disclosed
Personal data may be disclosed to delivery service providers, payment service providers, accounting service providers, IT maintenance service providers, warranty or service providers, and government agencies, if required by law. TVZ does not sell customers’ personal data to third parties.
Data retention periods
Personal data is retained only for as long as necessary to achieve the specific purpose of processing or to fulfill the obligations set forth in applicable laws and regulations. Invoices and accounting documents are retained for the period specified in applicable laws and regulations. Contact form messages are retained for as long as necessary to address the inquiry.
Cookies
The TVZ website may use essential, functional, analytical, and marketing cookies. Essential cookies ensure the basic functionality of the website.
Data security
TVZ implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, disclosure, alteration, or destruction.
Transfer of data outside the EU
Generally, TVZ does not plan to transfer personal data outside the European Union or the European Economic Area. If certain service providers process data outside the EU or the EEA, TVZ ensures that such transfers are carried out in accordance with applicable data protection regulations.
Your rights
You have the right to request access to your personal data, request the correction of inaccurate data, request the erasure of data, request the restriction of processing, object to processing, request data portability, and withdraw your consent if the processing is based on consent.
Submitting a Complaint
If you believe that TVZ is processing your personal data in violation of applicable laws and regulations, you have the right to contact us. You also have the right to file a complaint with the Data State Inspectorate:
www.dvi.gov.lv
Changes to the Privacy Policy
TVZ reserves the right to make changes to this privacy policy from time to time. The current version of the privacy policy is always available on the website www.tvz.lv.
Last updated: 01.05.2026