Terms and Conditions of Purchase

● Terms of purchase and customer information

Terms of Purchase

These terms of purchase define the procedure for ordering products, payment, delivery, warranty and returns in the TVZ online store.

Please read these terms before placing an order.

TVZ terms of purchase

Main sections

Quickly navigate to the most important sections of the terms of purchase.

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Seller

Information about TVZ and SIA “ETEPAK”.

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Orders

Placing and confirming orders.

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Payment

Available payment methods.

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Delivery

Delivery methods, timeframes and costs.

1

General terms

These terms define the procedure for ordering, payment, delivery, receipt, warranty and returns of products in the TVZ online store.

2

Seller

The seller of the products is SIA “ETEPAK”, TVZ division. For communication, please use the phone number +371 20 666 266 or email info@tvz.lv.

3

Products and prices

Product descriptions, images, technical information and prices are provided as accurately as possible. Images may be for illustrative purposes.

4

Placing an order

An order can be placed in the online store by adding products to the cart and completing the checkout process. After receiving the order, TVZ may send a confirmation.

5

Payment

Available payment methods are displayed during checkout. The order is usually processed after payment has been received.

6

Delivery

Delivery methods, timeframes and costs depend on the product size, weight, availability and delivery address.

7

Receiving the product

When receiving the product, please check the packaging and product condition. In case of damage, contact TVZ immediately.

8

Right of withdrawal

The consumer has the right to withdraw from an online purchase within 14 calendar days from the day of receiving the product.

9

Warranty

The warranty period and conditions are indicated in the product description, invoice or other purchase documents.

10

Legal entities

Legal entities may receive an invoice or prepayment invoice. Return options are assessed individually.

11

Personal data

Personal data is processed for order fulfilment, delivery, invoice preparation and customer support in accordance with the Privacy Policy.

12

Dispute resolution

The parties shall try to resolve questions and disagreements through negotiation. If no agreement is reached, the consumer may contact the Consumer Rights Protection Centre.

Important to know

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14 calendar daysThe consumer has the right to withdraw from the purchase within 14 days from receiving the product.
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Delivery feeThe delivery fee is calculated based on the product weight, size and delivery address.
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Full setWhen returning a product, it must be complete and without damage.
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Warranty periodThe warranty period differs depending on the product type and is indicated in the product description.
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