Privacy Policy
This Privacy Policy explains how SIA “ETEPAK”, through the TVZ online store www.tvz.lv, processes the personal data of customers and website visitors.
We care about your privacy and process personal data in accordance with applicable laws and regulations.
Main sections
Quickly jump to the Privacy Policy section relevant to you.
Personal data controller
Personal data controller ir SIA “ETEPAK”. TVZ ir SIA “ETEPAK” struktūrvienība, kas nodrošina e-komercijas pakalpojumus, preču tirdzniecību, klientu apkalpošanu un ar pasūtījumu izpildi saistītu personas datu apstrādi.
What personal data is processed
TVZ may process contact information, order information, data of representatives of legal entities, communication data and technical data.
Such data may include name, surname, phone number, email address, delivery address, invoice information, order number, correspondence with customer support, IP address and cookie data.
Purposes of personal data processing
TVZ processes personal data for order processing and fulfilment, delivery, invoice preparation, customer support, review of warranty and return requests, website operation and compliance with legal obligations.
Legal bases
Personal data is processed on the basis of contract performance, compliance with a legal obligation, legitimate interests or your consent, where processing in a specific case is based on consent.
Who data may be disclosed to
Personal data may be disclosed to delivery service providers, payment service providers, accounting service providers, IT maintenance service providers, warranty or service providers and public authorities where required by law.
Data retention periods
Personal data is stored only for as long as necessary to achieve the specific processing purpose or to fulfil obligations set by law.
Invoices and accounting documents are stored for the period required by law. Contact form messages are stored for as long as necessary to review the inquiry.
Cookies
The TVZ website may use necessary, functional, analytics and marketing cookies.
Data security
TVZ implements technical and organisational measures to protect personal data.
Data transfer outside the EU
As a rule, TVZ does not intend to transfer personal data outside the European Union or the EEA.
Your rights
You have the right to request access to your data, rectification, erasure, restriction of processing and other requests.
Submitting complaints
You may contact TVZ or submit a complaint to the Data State Inspectorate: www.dvi.gov.lv.
Withdrawal of consent
If processing is based on consent, you have the right to withdraw it at any time.
Changes to the Privacy Policy
TVZ has the right to make changes to this Privacy Policy from time to time. The latest version of the Privacy Policy is always available on www.tvz.lv.
Last updated: 01.01.2026