The personal data controller is SIA “ETEPAK”. TVZ is a unit of SIA “ETEPAK” that provides e-commerce services, product sales, customer support and personal data processing related to order fulfilment.

TVZ may process personal data necessary for placing orders, customer service, product delivery, payment processing, handling warranty and return requests, and ensuring the operation of the website.

The processed data may include:

• first name and last name;
• phone number and email address;
• delivery address and invoice information;
• order number, product information and purchase history;
• payment status and payment-related information;
• correspondence with customer support;
• IP address, device information and cookie data.

TVZ processes personal data for the following purposes:

• accepting, processing and fulfilling orders;
• organising product delivery or pickup;
• processing payments and preparing invoices;
• providing customer support;
• handling warranty, service and return requests;
• ensuring the operation, security and improvement of the website;
• fulfilling legal obligations.

Personal data is processed on the basis of contract performance or steps taken prior to entering into a contract, compliance with legal obligations, TVZ’s legitimate interests, or your consent where the processing is based on consent in a specific case.

In order to fulfil orders, process payments, arrange delivery, provide customer support, maintain accounting records and handle warranty and return requests, TVZ may disclose personal data to cooperation partners and service providers only to the extent necessary to provide the specific service.

Personal data may be disclosed to delivery service providers, payment service providers, accounting service providers, IT maintenance service providers, warranty or service providers, as well as state and municipal authorities where such an obligation is required by law.

Payment processing is provided by the payment platform https://makecommerce.lv/. Therefore, for the execution of payments, our company transfers the personal data required for payment processing to the owner of the platform, Maksekeskus AS.

Personal data is retained only for as long as necessary to achieve the specific processing purpose or to comply with obligations set out in laws and regulations.

Order data is retained for as long as necessary to fulfil the order, ensure warranty obligations, and handle returns or disputes.

Invoices, payment information and accounting documents are retained for the period required by applicable laws and regulations. Contact form messages are retained for as long as necessary to review the request and maintain communication.

TVZ has the right to update this Privacy Policy from time to time. The current version of the Privacy Policy is always available on www.tvz.lv.

Last updated: 01.05.2026